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We had an instructor of a course session receive the following error message when she used the direct enrollment link to try to get into the course to log in.  We teach this same course each month, provide the same (direct enrollment link) to all learners and instructors, and have never had this error come up. Anyone know why it did?  Is using the direct enrollment link not recommended for the purpose of entering courses you’re enrolled in as a learner and/or instructor. If not, what do you suggest? 

Hello,I can’t seem to allow access to my Power Users into the Reports or New Reports areas from their Admin Menu. Regardless of what permissions I include or Profile modifications I make, when the PU clicks on either option from the Admin Menu they are greeted with the 403 “Forbidden” Error screen.Any tips, recos would be most appreciated!thanks

We offer a 6 month free trial to select customers and my boss would like to know the level of engagement of these customers (how many times they have accessed the platform and how many courses they have enrolled in/completed etc.). Does anyone have any ideas about how I could generate a report showing this data? We don’t use an additional field for the free trial, so the only way to differentiate the users would be the 6 month timespan from creation to expiration which is shorter than the 1 year timespan for paid customers. I’m very much a novice when it comes to reporting, so would appreciate any advice you could give.

Has anyone successfully embedded Instagram on their default page using the iFrame widget? If so, how? We did this years ago (in version 6.0 of Docebo) but now I can’t figure it out again. 

Is there anywhere within the course properties that I can see to which notifications the course is assigned?  Currently I look at the notification itself, but it would be helpful to see the information within the course properties.

I’m trying to run a report that will give me the enrollment for a specific session within a course. I know I can run a course summary report but that only gives me the option for a PDF. I need an Excel document. How can I get a report that will tell me what the course summary report does but as an Excel document?

Hi, I’d like to build a link to a User that I can insert into an email. I looked for a User link structure, but can’t find it. Can anyone help with the syntax for a link to a User? Thank you,Scott

I can’t figure out why our certificates are blurry after following the recommended sizing during creation and download from Canva. Has anyone else had problems with this?

What is the virtual lab feature of Learn LMS?I activated it but don’t know how to interact with it.Thanks for the attention. 

I have created a Learning Plan for our Management Programme. We have multiple cohorts that go through the sessions together. So for example cohort 1 will always be attended by the same group as will cohort 2 etc. We house all of the session under 1 learning plan but each cohort will be assigned to a different event with separate conferencing links, dates etc). Is there a way that when a user logs into their learning plan they only see their cohort sessions and not any other cohort’s?

Hey everyone, I have 100’s of course catalogs that are unique to groups and power users. Each catalog also has unique learning plans. Has anyone tied an icon or widget within a page to a specific catalog or have ideas on how to address this issue? Right now they have access to their course catalog, but I was trying to streamline things a little.  Thanks, Seth 

Hi,Where do I find the Release Schedule for 2023?Thank you in advance. 

How can you get current data in a report?  I want it to represent now, not 5 am.

Thank you! I have increased the size of the text box to be longer, as seen, and I want to hide the ellipses (...’s) - but can’t find them!  

Is there a good way to enable power-users to bulk enroll their users in a course they don't own?The users have access as learners to a course that I own that power users do not own.I can do this myself or have the power-users send me a csv to run, but I would love to enable them directly. For example: I own the course Sales 101. Judy at Long and Foster wants to enroll her new agents in Sales 101. Judy does not own Sales 101, and cannot, since she has course edit permissions to create her own courses. She also wants to enroll those users in Sales 102-110 and Service 101-108. I could make her a learning plan for this specific instance, but if I have a variety of users trying to do a variety of enrollments, we have an issue. I could make two profiles per power-user, one for course creation and one for reporting and enrolling, but we use SSO so this would be not just messy but messier. I’m aware there’s a long-standing idea to fix this issue of power users needing to create and edit SOME c

Hi all,I was hoping someone could help me out here. As shown below, I’ve created an ILT course but it’s not showing up as completed even though all the training materials are complete and progress is at 100%. The completion rules setting is set to “At least one completed session” and the session completion setting is set to “Training Material Based”. Am I missing something?Progress at 100% but not completed 

I need a way to identify users that are not assigned a branch, so I can review one of their specific additional fields and create the necessary branch. I have not yet found a way to do this - can anyone point me to a place to start?

Hello,I've created several learning plans and already enrolled users in the plans. Now I want to notify them that they've been enrolled in these plans, but I can't. The only schedule available is at the time of the event, not later. Does anyone have a solution?If I create the notification and the user is subscribed to 3 plans, will he receive 3 emails? Is there any way he can only get one?Thank you.

I’m trying to figure out how to audit our course catalog. Based on our dashboard report for courses, there are many courses with zero enrollments. I’d like to pull a report that shows any courses with zero enrollments that have been in our catalog for quite some time. I tried pulling custom reports and more general ones to filter in Excel for ‘0 enrollments’, but they don’t show up.  Any thoughts? 

Hi,I am wondering if you can hide the personal performance evaluation from the learners course player page. We are looking for a way to add notes about leaners that are not visible to learners themselves. Other suggestions are welcome oh how we may accomplish this. Thanks in advance!  

Has anyone found an API for listing NEW reports? There is one for “old reports” /report/v1/report but I need to get the same for New reports, It would also be very useful to know when a report was last “run” so I can keep the list of reports current rather than have reports that were created years ago and never run cluttering up the system 

HiWe are new to Docebo and wondering if there is a way to see who has look at a link that has been added to a channel as an asset? We can see the number of views but not a breakdown of who viewed.ThanksAnne

Hello!I am working on designing our second domain’s homepage and I am unable to get the background color changed from the default to black. When I preview the page I built in the Desktop Preview, it shows as the entire background is black (which is what I want) but when I activate the page, it remains the default off white color.I have double checked that I changed the color settings to black in Configure Branding & Look for this domain, I cannot seem to figure this out. Any ideas or help would be greatly appreciated.This is what I want: This is what I end up with: 

I am creating a test question, and the answer to a question includes a comma (“,”). But no matter how I tried to include that in the answer key, the platform will identify the comma as a separator and separate the answers. This has causing bugs as users’ correct answer can’t match the answer key. Can anyone help? Thanks!