Product Q&A

Has anyone worked out how to notify someone that a playlist has been shared with them rather than just an asset?

Hi all!UPDATED: Can someone shed some light on how exactly the “New comment” notification triggers? Say, Jane posted in a thread. John comments. Then Jane responds to that comment. The notification is set up to go to users.Does Jane get notified when John comments? Does John get notified when Jane (or anyone else) responds?I’m a bit swamped right now and would appreciate if someone could enlighten me and I didn’t have to test this myself.And just to confirm:Users cannot unsubscribe from notifications There is no possibility to notify if someone has been mentioned (The only “mention” notification is for “Discover, Coach and Share,” but not for forum interactions.Is that correct? Is the notification system one of the systems that gets an overhaul this year?

I have searched this, but I cannot find an answer. I have an automatically generated group. We had a user leave the company. Now I want to delete him from the group he was in. I can switch him to Manual, but there is no way that I see where I can delete him? There are other groups I need to clean up, but again, l cant find a way to delete the user from the group. What am I missing?

I just realized that he course duration field is missing from the “Time Options” tab for  e-learnings in the latest “Course Management” page.  Now I understand that with ‘self paced” learning it is not an exact value but it gives the learner a  rough estimate of how long i will take to complete the course ( 5 mins or 5 hours etc.)  I see from the courses-users report that the field is still there, but how can we add that info in new courses?  So If you stole the field and hid it somewhere safe, can you tell us where and even better ,put it back please? many thanks OK - Found it, it was hiding way down the page in the “details” Tab”  pays to read the “heads up”  carefully Gary

Earlier this week, the page layout for ILT course creation changed.  We can find no information that these changes were being pushed into our system.  Where is this information?  The option to open/close course registrations is missing.  Anyone else having this issue?

We have reached out to Docebo’s Support staff but wanted to touch base with the community and see if anyone else is encountering this issue. We currently use the Subscriptions (Licenses) bundles to provide users access to our Learning Plans free of charge (or they can purchase a la carte) as of Thursday last week users were seeing the correct pricing for licenses in which they owned.As of Friday we started to receive reports of pricing appearing despite the license provided including the Learning Plans. We have checked the subscriptions, transactions, tried manually renewing transactions, un-assigning and reassigning seats, removing a user from a branch and re-adding them to the branch. Pretty much every step we could think of down to I’ve even turned off pricing and then turned it back on for the Learning Plans, changed the visibility of the catalogs the LP’s are included in, etc.Has anyone else experienced similar issues or found any form of workaround to a situation

The newly released redesign for ILT sessions moved and changed a lot of settings, and there’s one setting we use that I can’t find now. How do I close subscriptions when a course is over? I used to go to Course Management > [select and edit the appropriate course] > Advanced Properties > Catalog Options > Course Subscription and select “Subscriptions are closed,” but I can’t find an equivalent setting for this now.

We are experiencing a slow page loading times when we use a button or html link on the page.  We are not experiencing the same issue when using the left navigation bar.  Is anyone experiencing the slow page loading times?

Hi Community,My organization is launching a new onboarding process.  We want our new hires to take their self-guided courses in particular order each day.  For example we want docebo to assign them courses A, B, C and D on Day 1.  Then on Day 2 they are assigned courses E, F, G, I. So on for the first 30 days for their employment.Currently, we are using Learning Plans. But our learners are having issues with taking the courses in the required order we want them to complete them.Has anyone done something like this with either LP or with Enrollment Rules?Any information would be helpful!Thanks  

Hi, Is there anyone having issues with LTI LO completion right now? I’m having cURL error 60. It starts around 9AM CST September 28, 2021. Thanks,Oscar

I can’t seem to find this specific issue when searching the community, but we have had 3 unique users from 2 unique networks have errors accessing content with the site stating: hlsjs-lite Network error. Has anyone encountered this error before? I originally assumed it was something on the user network end, but since we’re seeing it more commonly I am thinking it may be something else.  It’s happening with some content, but not all. The one below is an mp4 video.  

Hi I’ve been adding some text to one of our ‘Course additional fields’. For some reason it won’t save my text over 34 word/276 characters. I can’t find anywhere on the knowledge base that says there is a character restriction and until the latest update I’ve been able to save much longer text to the additional field. Has anyone else tried this? Is it just me having this problem? Have I accidentally found a bug again or is this in the design on purpose for some reason?

Good afternoon everyone,Does anyone have a template email they provide to their customers or users that describes pros and cons or even better trouble shooting tips for using docebo in various web browsers. I have a link to a KBA that provides information related to “System Requirements”. However, what I am really interested in something that helps users when they experiencing issues using browsers other than the recommended system, Chrome. FYI - I posted this to a few groups, but since I haven’t heard back from anyone yet, I thought I would expand my search.  Thanks, Seth 

Has anybody experienced duplicate notifications firing out?  We are testing at the moment at the certificate expiring message has sent out twice per user.

We’re working on a project where it’s a high priority that barriers to access are as low as possible which is why we’ve opted for free self-registration where users are forwarded to the LMS and can start learning right after registration without any confirmation.Intended behavior: When a user self-registers, a notification is sent to a facilitator@… email addressContext:As part of the program, a facilitator reaches out to new users. There are multiple facilitators that share a facilitator@… email address for all communication with learners. The idea is that each facilitator gets a folder in that shared email address. Once they reach out to the user, they move the notification email to their own folder I created a power user account and profile for that email address just for that purpose, I only need a notification that triggers when a user self-registers (without confirmation)

My Activities Maybe some of you have notice this change, but this section in the My Activities is now called Training Journeys instead of Learning Plans. We find this very confusing and are not sure why Docebo has changed this. Anybody any thoughts about this???

This may be a 101 question, but I cant believe I am getting stuck on this.I have an SME asking for a report scoped to the learning objects in the learning plan.Is there a way to report on just the courses in a learning plan? The courses do live outside of the learning plan as well as inside of it. Said learning plan is not in catalogs and is only used for mapped learning, but the courses do live in catalogs. 

What are your solutions to quickly accessing a report in Docebo?I am aware of the option to schedule reports to be emailed to users.A customer has contacted us requesting a process that requires less clicks to generated important/most often utilized reports. Our system is iframed so there are clicks/steps on top of the steps just inside of Docebo. Do you have any other suggestions outside of scheduling the report for the user? I would love to be able to quick link reports or have quick link type options on the customers home page. I am newer to the system and would love and ideas/suggestions!  Thank you,Courtney

We seem to be experiencing inconsistencies with the 'invite to watch' functionality from channel assets, interested to know if anyone else is experiencing this?I would expect the notifications to be sent at the time of event however, sometimes it’s taking longer than an hour to hit peoples inbox. With this in mind, I am currently having to invite my manager to watch all content that I send to the customer because I don’t know when they’ll actually receive it. I’m wondering if the events falls into a queue of jobs that run sequentially? Maybe certain times of day tend to be busier than others?  The invite to watch notification is something that we are keen to use heavily for proactive engagement as well as training support. For example, if a customer emails in with a question and we have an asset that walks through it, great invite them to watch. However, right now we see some come through immediately and others taking almost an hour. Has anyone else experienced

It was confirmed that if I direct enroll a condition based group to a LearningPlan, that as group members were added they would receive the learning plan assignment.  I checked today, and the group increased by 12, but those 12 are not showing in the Learning Plan.  Was I misinformed?  

Hi fellow admins,We’re trying to decide what terms to use when describing ILT and VILT courses to our learners. At the moment, we don’t use any particular terminology for ILT courses as these are currently handled outside our platform. However, we’ve been using terms such as “Web training” and “Live training” to describe our VILT courses. We’d like to standardize these terms both internally and externally to avoid confusion and are wondering what terms other admins use. Please could you let me know whether you use the terms ILT and VILT, and if not, what terms you use instead?Thanks,Daniel

Once you have a report setup like you want it with fields and organization, is there a way to clone or copy that report so you can change the filters to keep the basic design but run it for a different group/branch?  I’ve spent a lot of time getting a report to look like I want it to and now I need to duplicate it for different segments of our user population but can’t see how to do that without creating new reports from scratch. 

Hi there, Has any company gone through the process of integrating 250 Trainers’ Zoom accounts with Docebo? We have followed the steps with Zoom to integrate just one account and it was timely and we needed to grant the user developer rights within Zoom, and require each trainer to be present for us to integrate them. Need to integrate as it is easy one click to add zoom links to ILTs. Does anyone have a solution apart from using custom URL in the ILT set ups for us to integrate so many accounts with the least amount of administration friction? Open to thoughts. Thanks in advance for any experiences shared. 

Hello! Looking for some best practices setting up VILT/Sessions/Events for a webinar. This is our first time using this feature of our LMS. Monthly, we have Webinars that are all related to Safety. Each is a different topic. My questions are:Should each separate Webinar be a separate VILT? Or 1 VILT and each webinar is a separate session?  Is it required to set up an event per session? Or is a session sufficient?Any best practices around VILT’s would be appreciated! Thanks. 

Before it moved to the community, I was able to filter ideas to see only the ideas that I have submitted. Have we lost that ability, or am I missing something? I need to be able to track the status and report back to my team.