Product Q&A

We have only recently started to use leaderboards in the Gamification module. For the privacy reasons, we had to enable anonymity, so names of users won’t get exposed to other users (we’re serving external users). That’s working great.However, now, even as a superadmin, I cannot see who is at the top of the leaderboard.We’d like to recognize our top users with some swag or other benefits, however, since our leaderboards are anonymized, we can’t really know who they are.I already added an enhancement request on the Ideas portal (LMS-I-5125), but I wonder if maybe someone has a working solution to this problem (other, than disabling anonymity for a minute, getting the list, and re-enabling it)?Thanks. 

My apologies if this has been asked already - I didn’t notice a thread for it - or maybe I didn’t use the right search terms.Anyway… We would like to have courses for sale to external customers that need to be free for employees.How are you all handling this?I was thinking there should be a way to set different prices for different groups and perhaps I simply overlooked a checkbox right in front of me.Are you giving coupons to them for full discount? Creating duplicates of the course with different prices and making them visible to different groups? Enrollment links?

It looks like the webinar drop down option when creating a course is being deprecated. Do we know when webinars will go away? And any suggestions on how to handle webinars after that point?  

Does anyone know if there is a way to set a test from one learning plan as a pre-requisite to a test in another? For context we have 3 certification programs: A, B, and C and users are allowed to purchase all three programs. But for users to get the C Certification they are required to have completed A and B. All these programs are in their own Learning Plans.

I am working on setting up a set of vILT courses that will have weekly sessions/events, each of which will be recorded. I’d like to set up follow-up emails to be sent to registrants a few hours after each session, once the instructor has had time to add the recording. I was surprised that even though recordings are a native feature of vILT sessions, there’s no shortcode for them in notifications. Is it possible to include a direct link to the recording in the follow-up emails automatically?

If you update a lot of courses back to back from the course manager, the catalogs page begins to update with details from other courses that you aren’t looking at. So you update course A, then go to course B. When you enter in the catalogs you want. It shows the details from course A, inside of course B. Even to the extent that if you delete a catalog from course B. It will actually delete the catalog from course A. I was able to identify this pretty quickly, but I can see this causing a lot of problems for some users. Is this a known issue? If not can we get it added to a fix list? Running Updated Chrome, and windows.

Is it possible to set a preference to forever remember the column selections on my user management screen? If it isn’t, is there already an idea in the portal for that? I couldn’t find it

Has anyone used an API for integration with Workday and knows of advantages of using an API rather than the Docebo Automation Application?

How do we indicate that there is a fee associated with the ILT for some users when billing is handled outside of the platform? For the most part, our internal employees are aware that they can join virtual ILTs for free but we want paying users to know that when they get to the ILT part of their learning plan and they try to enroll in a session, there will likely be a fee associated with the session. It would be tacky to put “FEE MAY APPLY” in the course name but if we put it in the course description, the user probably won’t even see that when they are requesting enrollment into a session. Here’s background for more clarity….we have virtual ILTs that serve three target audiences: Internal employees (who do not pay to join a virtual ILT session) Customers (who must pay to join a virtual ILT session) Partners (some pay and some don’t due to contractual arrangements)Historically, ILTs were ma

Total noob question here, and I can’t find documentation anywhere that defines it. What is the different between having a Learning Plan status of enrolled vs. subscribed? 

I have branches for different customers. Is it possible to st an upper limit on the number of users in that branch?Once the upper limit has been reached the branch will need to ask for any additional users, probably an increase to the limit that I can then give based on the circumstances. 

I want to create a power User that will be responsible for all User creation and assignment in their branch. Is it possible to set the new user created to need to be approved by me before that user can access/do anything on the system?And then set a notification to tell me that they are there awaiting approval?

Hi folks - Hope everyone is keeping safe and well. When our team mark attendance they also mark when someone is absent from an ILT session.  At the moment I’m trying to run a report that details the sessions where attendance is not marked.  But when I run the report that I created it brings up those that are marked as absent as well but it doesn’t detail this in the report if that makes sense?   Any ideas on how to just run a report on those that haven’t been marked as attended nor absent?  Thank you! :)

Right now our enrollments only include users with an AD account and require single sign on. This prohibits our field employees who do not have a company device or email from being able to log in to take courses.  Does anyone else have a situation like this and if so how are you handling it?

Does anyone know if there is a way to Edit a Screencast/video created via the Video Recorder in Docebo, once it has been published to a course or the Central Repository? I see that the settings can be edited or subtitles can be added once the video is recorded, but I do not see anywhere that the published video can be revised or the MP4 file can be exported.Any help would be appreciated!

Hello!We are currently working through the process to be able to import our weekly schedule of sessions/events once our organization goes live later this month. We added an additional field to the session level for (Assigned Instructors) that way we could create a column on the Session Tab of the Course to view the assigned Instructor for each session.However when importing courses, it does not appear that we can map additional fields in the Import. Has anyone else experienced a similar scenario or have any recommendations?

Hi folks I’m in the middle of creating notifications for my organization and we require notifications going to the user for tasks such as when then enroll/unroll on-to training, complete E-Learning etc. The same notification needs sent to that persons line manager which we have in the system as, “Power-Users”  However, the notifications appear to be going to ALL the power-users in our systems instead of just the Manager of the person the notification relates too.   I also noticed one of the notifications gives you the option for just “Manager” as the target group but not all notifications have this option.    Would anyone have any suggestions for a way round this?  Maybe an issue with the way the Power-Users are set up? Many thanks! :) 

Scenario:We have both customers and employees as users in our LMS. Recently we had a superadmin create a new course category named “Customer Awareness” and assign some employee courses to it that are in a catalog visible only to employees and not customers.Unfortunately the category itself is visible to ALL users when they click the “CATEGORIES” filter on the catalog page. If an employee then selects the “Customer Awareness” category, the courses are displayed. If a customer selects it, nothing is displayed.Before I submit an enhancement request for this - am I missing something? Is there a workaround for this?

The survey feature is great, but the graphical display of questions is a bit sloppy. For example: You can see how the likert scale is misaligned. Likewise, every question that has a likert scale attached to it says: likert scale (required). I’d like that to not show if possible, but primarily, for the questions to graphically align. 

We are looking for ideas on how to handle repurchasing courses. Here’s our specific scenario: Our exams are set to allow two attempts within a time range. If a user fails both attempts, they have to repurchase the exam. We need to retain record of their previous enrollment and attempts, so our workaround is to create an external training record first, then unenroll them from the exam. They can then repurchase the course and re-enroll, and we reset their attempts data and enrollment status. Does anyone have similar issues? Any easier workarounds?

I know that ILT sessions can be imported but surprised I’m not seeing anywhere to import elearning courses? Use Case:I have approximately 60 session recordings (from a customer conference) that I need to publish to our LMS as courses. We prefer to wrap each in a course to get better reporting (i.e., who, when, status vs simply # of clicks that Coach and Share channel asset reporting provides). I have a csv file containing each ‘course’ name and description, and an mp4 file for each. I know this can be done via API but was wondering if there is a simple csv import for creating the course shells I could use?

We’re trying to release our first custom page associated with a Performance Program that we’ve released company-wide. I’ve added the page to the 4 menus that have been customized for employees in different areas of the company. It seems to be working for 3 of the menus, but on the 4th - which goes to MOST of our employees, we’re experiencing the following:User clicks a direct link (we plan to use this in an email) User is logged in via SSO and the custom page shows briefly, and then bounces to a 403 error User clicks their home page link in the breadcrumb trail, and the custom page displays This is associated with a breadcrumb trail that now lists the home page twice (My Learning Home > My Learning Home) - it’s not supposed to, so this is odd, and the custom page has taken on the title and subtitle of the home page. User clicks the home page in the menu, and the custom page displaysI’ve even completely recreated the menu i

Lots of external articles and videos that the AI is pulling is not useful to us.   Instead of looking everyday to find and manually add the ones we don’t want is there a list I can find or add to so I can have greater control over the content it is showing the users.

In course management, when adding a description to a course we want to add an image using the “Image Picker” and a URL. The problem is that the image picker url textbox only provides support for ‘http://’ urls. When we add an image and then modify the ‘<img src=””/>’ to point to the correct link, it works fine.  Is there a setting within Docebo that will change the image picker to allow https?  

I have some instructors who have added some files to a file repository widget and have also added a course description widget to a course. They would like the ability to make edits to these fields, but I cannot find a way to allow them to do that without making them super admin. Is there any way around this? Seems like something they should have the ability to do.