Solved

This is my first post in the community, new here, if I’ve posted in the wrong section or something please let me know. Today at 11am EDT we started getting reports from our users that they were getting a message ‘Portal not found.’ when attempting to launch a course.  I confirmed that this was not a user or network issue by testing on multiple computers with different users and on my personal computer off the company network.  We are new to using Docebo and only have two courses that users can take at this point, both are from the same provider.  When I google ‘docebo “Portal not found”’ there are no results.  StepsLogin Click on course White background shows up then after 10 seconds or so we get ‘Portal not found’ and it stops trying to load It seems like it may be timing out when attempting to load the course.  Any idea what this might be about or steps I can take to further investigate or resolve this issue? Thanks!  

Hi team, Can anyone help me with the ID to hide this search bar on the my.calendar widget? Tried so many different IDs but none are taking, thanks

Hi all, I was wondering whether anyone had managed to put ILT Additional fields onto a certificate at all? We have set up additional fields to capture extra details of sessions such as type and registration number of the instructors etc, and we want this detail to be on the certificate but it only seems to give you options for full course additional Fields. Does anyone know of a way around this at all? or maybe I'm doing something wrong?

Hi all.I’m having a weird issue, not sure if it’s a glitch or what but it sure is driving me bonkers.I created an English-language test several weeks back, & i had to export it as a GIFT file to have it translated. Now I’ve shared the German version & I got some notes about required edits. Trouble is, there’s no ‘Save’ button anywhere on the Association Question page. I have a Back button at the top, & Add & Next on the bottom right, but I can’t save it. So any changes I make cannot be saved. I even tried recreating the question but I get the same thing - I cannot save it, so the question disappears as soon as I go back.Is this some kind of glitch I need a ticket for or am I missing something totally obvious?(I’ve attached a screenshot of the missing buttons)

We have a number of compliance trainings where users are allowed 2 attempts at a course with quiz in the SCORM file. Managers (not in the Docebo) need to see who has failed to have a chat about the status before resetting enrollment. It seems that Docebo uses “In Progress” as the status for a failed user. Is there any way to create a report detailing users who have a failed attempt at certification? From a user point of view, it’s impossible to tell which courses are locked for max. number of attempts. Anyone have any experience with this?

Hello - Within Coach and Share, is it possible for two users to have a private conversation? Thank you,Cheryl

What is the report field I will need to add to reports that shows that an individual course that someone is enrolled in is inside a learning plan?

Is there any way to set up my global search on the platform? I am loading skills into the platform and would love for my employees to be able to search for these. Right now I find the global search tends to confuse a lot of my employees more than help. Any suggestions for this are appreciated! 

Hi all,Just wondering if anyone knows whether the video duration is automatically displayed in the new course player. We’ve been adding this manually to the short description field as shown in the screenshot below. I’d like to know if this is necessary for the new course player. 

We have learning plans set up for each line of business, some have several.My question is when a user changes departments is there any way we can remove the user from all associated learning plans rather than one at a time?

I have a cohort course that runs for months. Every 2 months, we start a new “section” of the course. I have each week’s content set up as a course. I have the overall program of content set up as a learning plan. I turn on the content for the learners a couple weeks before it goes live so they can see what’s coming. I’d like to have a visual divider/gate I could put in the learning plan to show where the section breaks are. I realize I could have done each section as a course and make each week a folder in that course, but they have a lot of resources, discussions, and ILT sessions, so I wanted the streamline of a course per week.  How can I better visually arrange this content?

Hi Docebo community,Instead of just manually downloading cert PDF’s and uploading them on LinkedIn, is there another easier way to do it from within Docebo? I know this functionality is available for badges but I’m looking for certs in general.Thank you!

So, this looks interesting, but it appears the Study Guide is in Google Drive and we can’t access Google Drive from work due to security concerns.Is there a non-Google version of it? Perhaps an SFTP site we can go to to download the files?Thanks!

Is there a way to remove the player controls from SCORM files so they can not fast forward through the video? When we upload a video, we have the possibility of selecting “Learners can only move backwards” to ensure they watch the entire video.Is there a method of doing this with SCORM files? Thanks! 

When you create a notification for Connect users, do you also create them in Connect domain? We have a Connect learner whom we enrolled from Connect domain, but the notification was created in Internal domain, received an enrollment link intended for Internal users. We did not have this issue in the past, is this something new, has there be an update, or maybe it’s the first time someone has flagged this concern to us?

Does anyone know if it is possible to set the font type for newsletters? I see that you can change the color and size of the text, but I can’t find a way to specify the font. Is this something that needs to be done in the source code? 

Hello, everyone. In a digital world, my team needs to move faster. However, I’m surprised that there aren’t more tasks in the task list widget that apply to SAs and PUs. Here’s what I’m looking for:Let’s say I have 250 e-learning courses published. Our of the 250, I only need real-time information on 10 of those courses. When I say real-time, I mean that an individual (customer) completes e-learning and passes a test, then my team gets the score immediately. Next, (this is the important part), my team must perform an action for that customer (issuing software access) within two hours. That action is outside of Docebo. I’ve assumed that getting this information would be easier in Docebo, but the best I can do is schedule a daily report. There must be something I can put on my PU’s dashboard that addresses this need. Please...no APIs, code, or other solutions. I appreciate how talented ya’ll are, but I don’t have that capacity or budget right now. Thank you.   

Hi All,I have tried searching and not found my answer, so perhaps I didn’t put in the right keyword combination.We are only about 6 months in as a Docebo customer.For our legally required courses for our employees, there are occasional reasons why we want to mark their enrollment status as complete (perhaps they took a training class at a fellow institution we are counting).We know how to go in and change their status on the enrollments page, but I can not find anywhere that is available to put a note as to the “why” we chose to override it.   I would like to be able to document in the portal so that if I or the HR person are gone, it will be clearly documented why a hand alteration was done to their enrollment status to completed.It would honestly be even better if changing a person to completion required the user enter a reason for the change.Maybe I am missing something?Thanks!Scott 

Is there a way to take videos “out of a course” and move them or assign them to a channel? We are redesigning some pages and I want to use the channels widget to make videos more accessible. Re: screenshot - I would like this widget to display all of the videos inside of this course.  

Hello all, I’m wondering if it’s possible to have users enrolled in the same VILT session, but each user has different Courses assigned to them. For example, VILT has 2 users - A and B. User A is enrolled in the VILT with Course option 1, and User B is enrolled in the same VILT but with Course option 2 so that both can access the same Zoom link for attendance tracking? Thank you! Jeremy

Today was the day! Our team went live with our first instance of extended enterprise!! I want to give a special thanks to @KMallette for being our guiding light on this project, and @dklinger and @pmo for all of their contributions toward this success. Couldn’t have done it without your help. My question: When users go to the old URL, in this case lms.flpps.org , they can still login to their branch and see their pages. Is this supposed to happen. When logging in at their new EE (lms.flacra.org) everything also works there. I just don’t want them to even be able to view the old site. Is this possible? 

Does anyone know what triggers the “verified” vs. “unverified” menu in the user profiles? I have some users that are unable to access their course material, and (through a lot of trial and error!) I figured out it was because they were “unverified”. But I’m not sure why some of my users are verified and some are not. Anyone know what triggers it? Thanks!

Anyone come up with a easy-to-manage workaround for the Manage Page page to find which menus a page is attached to?Currently I am putting the name of my Home page (the code) into the description, and/or impersonating a user who I expect to use that page (which is a whole other process in itself)I have added my vote to the Idea already.

Hello amazing Docebo people...I have received a request to add a survey after every training material in a course (and for a lot of courses - over 100 courses).First thing that comes to mind is creating a survey in the central repository and reusing it, right...makes sense. But if I have to add a survey for each training material, then I need multiple surveys in the central Repository since I can’t add the same training material to any one course. Not necessarily one survey per training material, but one for the highest number of training materials I would have in any course (right now that is about 7, but could go higher). Survey 1 Survey 2 Survey 3, etc.Then put Survey 1 after the first training material, Survey 2 after the second and so on...Another thing - having a training material in the central repository named in a way to keep in straight in all courses also is a challenge since I can’t rename the training material in the course to be unique. So using 1, 2, 3, etc. is not great

We currently use the automation app to update/bring across our user data from our HR system (MHR/iTrent) at 2am-ish every morning. This transfer includes new starters who come across as new LMS accounts on their start date.We were hoping to grant LMS access to new starters prior to their start date so they could complete certain elearning modules, but have been told by MHR that this cannot happen via the automation app as new starter records prior to their start date are classed as applicant records and will not be created in the LMS?From what they are saying, it sounds like a Docebo issue and they have suggested I raise this as an idea on the Forum.Before I do this, has anybody else managed to do this via automation? We do not want to create accounts manually as we are a Local Authority and have a lot of new starters coming over to the LMS every week!