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This is possibly a really daft question which I’m hoping someone knows the answer to. I’m looking to add up the time spent in some of the courses last month. When I export the report the times show up like this ‘0h 20m’ or ‘2s’ they are stored as text in the excel file and as such I can’t add them up. I’ve tried a few Excel codes but because it doesn’t always show h:m:s they haven’t worked. Also I want this to be fast not having to find and remove all the s, m or h’s when I split the cells. Someone must be using something to find out how long users have been on courses. I can’t imagine I’m the only one. I might be making this a lot harder than it actually is. 

FYI, I have just opened a case with Docebo support about the following issue. Since at least two hours (3 pm CET) I’m observing that our user management script, which is using PUT /manage/v1/user/ API to update some user fields, is only receiving error 400 responses with the message:{  "name": "Bad Request",  "message": {    "field": "email",    "message": "You haven't filled in some mandatory fields"  },  "code": 1002,  "status": 400}However, users which we are willing to update already exist and have their email addresses set.There are no outages mentioned on the Docebo status page (we’re in the US data center), and the last time when the API did work, was at about 9:30 am CET today (we didn’t use it between 9:30 am and 3 pm).

I was wondering how everybody handles changes to courses that have already been published and completed by a certain number of learners. Our courses are composed of the following three elements:Videos Tests End of course surveySo far, we have avoided retroactively adding or updating videos because it can lead to a situation where learners have completed a course without actually viewing all the videos. However, I’m sure there are going to be times when we need to do this in the future. Does anyone have any good suggestions about how to make changes to a course while maintaining the integrity of the course? Any advice would be greatly appreciated!Thanks,Daniel

Hello everyone,May I know if there’s a way that we can identify which existing survey is share tracked?Thank you. 

In the extended enterprise, we have created a subfolder domain (ourplatform.docebosaas.com/subfolder) for our domain (ourplatform.docebosaas.com) and assigned a branch to the subfolder domain. Then I set up a notification for that branch. But when the user in that branch receives the notification it shows the domain ourplatform.docebosaas.com instead of ourplatform.docebosaas.com/subfolder in the site/course URL . Has anyone encountered this problem or has any idea how to fix this?

I just want to see all courses by Title, without having to enroll someone in each course. Is there a way you’ve found to do this? Even API doesn’t spit out all results. 

Hi Docebo,We get a lot of students stating they’re using Firefox when they’re actually using Safari. If a student continually lies about what browser they’re using its a real time suck getting to the truth of the matter via screenshots.I’m wondering if there is a way for docebo to determine what browser a student is using on the backend? If so I would like to suggest this feature be added to future releases. Thank you, Logan 

Can I make the target of a notification both Users and Power Users?

Hi, I’m having trouble figuring out the docebo api. Is the only documentation at https://flashtalking.docebosaas.com/api-browse? How would I retrieve a course’s quiz learning object using the API?

Hi everyone. I have only been using Docebo for a few months now and we are trying to work around some nuances Docebo has such as making sure all our users are enabling cookies. Even with that we are having a hard time pinpointing why people are taking courses but then not showing complete. they will get to the end take a screenshot or picture and send it to us showing us its complete but then logging back into Docebo it still shows as in progress and usually only half way through the course. Any help or pointers on if our users are doing something wrong to cause this to happen?

We’ve recently turned off the “Display Category Tree” as it was showing Categories to Learners who shouldn’t see them (ie Customers were seeing our Sales Category)I’m creating pages now for Learners to navigate to our Categories. I’m able to find the Category ID with the Tree enabled: /learn/catalog/view/2?ctldoc-catalog-0=category_id-18I’d prefer to not have to toggle the Categories Tree on and off to get the Category ID. Is there a way to find the Category IDs via API?

Wondering if anyone has a workaround for a scenario when a student uploads the wrong assignment. Right now our only option is to fail the student, which doesn’t sit well with our students or their managers. The “failed” designation remains on the student record for the course even after they upload the correct assignment and get a passing grade. I’ve just added an idea “Allow instructors to reject or send back an assignment rather than failing student” if anyone else would like to vote for this. Anyone can make a mistake and should be allowed to correct it before being “failed”! 

We are about to launch a pilot of our Docebo system and one of things I will need to determine is which browser our users are connecting with. Is there a way to do this from within Docebo?

Hi everyone,Even in a blended learning world it is likely that some assessments are still paper-based and not transitioned to an online environment, or able to be migrated. I’m curious to know if anyone has a suggestion or solution to retaining copies of the paper-based assessments in Docebo Learn (to keep training records together for each learner), obviously scanned into an online format like a PDF for example?Do you use the LMS for storage, or use a different electronic document store?My gut feeling is to steer clear of the LMS as a document store (not designed for this really) and use something else and perhaps reference back to an record ID number in the LMS course records somehow?Training records retention requirements and specific Registered Training Organisation audit requirements here in Australia require certain things to be discoverable hence my questions.

Does anybody know how to change the illustrations that are featured throughout the platform?  For instance this one that shows up if a course widget is empty (e.g. if a learner has finished all their courses and is not currently enrolled in anything new).  It would be a nice design customization if we could make this image something from our corporate culture, instead of being a random image that doesn’t fit our design language.  I know how to change the accompanying text using the localization tool, but don’t know how to change the image itself.  

Heywhen creating a learning plan is it possible to set some courses as optional and others as compulsoryThanksMatthew 

Can we turn off the "Force users to change their password at their first login" option for a particular branch?

We are an extended enterprise customers and need help with this – We need some assistance with the new User Branch/Domain that we are creating in LMS. This new user branch will have self-registration and users will be created manually(Non-SSO). There are chances that many of our SSO enabled clients who already use another branch domain might go to this new branch domain through our community page. Is there a way that we can add a hyperlink on the new branch sign in page through which we can redirect the SSO clients to their original domain? We want to add that to the Sign in tab where it asks for user credentials.

Hi there, Can we keep the branding separate for the sub-branches? The users will not have access to more than one branch/sub-branch

Right now I go out to the Admin Menu > Users > Filter by - Level and Assigned PU Profile to get the power users I need and download the file. However, this does not give me the branches they have access to. So I then go to the Admin Menu > Power Users and search for each one to see what branches are assigned to them. Then I add this to the file I had downloaded. Is there an easier way to get this information as I did not see anything in Reports.

We are doing some research into authoring tools and I’m leaning toward Articulate 360. We’re also looking at UDUTU. Any other suggestions?Does anyone know what authoring tool was used for Docebo University? I really love the layout, flow, and user-friendliness of how it’s laid out.THANKS!

I know I can show up to 9 fields and reorder the fields in the course management function but are you able to resize the field itself.  I am currently wanting to see my complete course code but it is cutoff and I can not seem to resize the field.  While other other fields take up more area than needed.

I read through the post below…but did not see this particular thing covered… Anyone know what this little progress bar is tracking?I tried to make some sense of it by looking at various other avatars and comparing activity but could not seem to come up with anything that seemed to satisfy all the data.

Has anyone else run into issues when using Channels and the “New Invitations and Subscriptions” Widget? We recently ramped up our usage, only to quickly find out our notifications were not sending all the time and the new items were not consistently displaying in the “New Invitations and Subscriptions” widget as we wanted.  It has taken me weeks to figure out the issues, but I think I have finally wrapped my head around what is happening.There are two ways to invite/share an asset with someone, both have different results:This process ends with no notification sending but the employee being enrolled to view the asset.  Click the Gear Icon Channels Select a Channel, click Content, select an asset to assign or go right to Assets Tab, then select an asset to assign Click Shared with Share, add individual or group, click share Name will be added to the “Shared with” list, but no notification will send. The other way to share/invite. This process ends with the notification being sent, but

We would like to send a notification to remind new users to complete an onboarding course that they have been enrolled in, but have yet to complete. To create the group I was going to create an automatic group based on their enrollment status in the specific course, to meet ANY of the criteria for that specific course (so we can target the notification email):Enrollment Status - Not Started Enrollment Status - In progressThen, send a notification to this group (which should update automatically) 14 days after they are automatically enrolled in the course and again at 30 days after they are enrolled if it’s still not completed.**Enrollment rule already set up. Here’s the multi-part question:  Is there an easier way to do this than setting up two separate notifications? Can someone confirm that ‘Not Started’ will only apply to those users who have been enrolled in the course? ( I know this may sound dumb, but I don’t want this to go out to ALL users, only those who are enrolled in the co