Product Q&A

Does anyone else have challenges with this?Our use case is that we grant our customers access to a certain number of seats with their contracts. A number of courses are open enrollment to them and their users may enroll to one or more of those courses using a coupon code until they have used up their seat allotment.The current configuration options for coupons codes limits users to one use up to a number of uses but we need more flexibility.We need an option for a coupon code to be used multiple times by all the users up to a limited number of uses. We don’t want to restrict a user to only one use but we need to limit the number of times the coupon can be used.The current options do not meet the needs of our use case.  If you need this as well, please upvote this idea:  

Hi all,We are wanting learners to be able to access content from our Public Catalog and actually view material and interact with it without having to log in. You can see in the image below we have this test course we are playing around with. There’s 4 Training Material items listed under Content that we’ve added but you cannot click on anything. We would like to be able to. Basically we want a course for free for the public without enrolling or logging in. Is it possible to do this or will all our interested learners need to create an account just to demo/trial our content?Thank you in advance! 

We had an instructor of a course session receive the following error message when she used the direct enrollment link to try to get into the course to log in.  We teach this same course each month, provide the same (direct enrollment link) to all learners and instructors, and have never had this error come up. Anyone know why it did?  Is using the direct enrollment link not recommended for the purpose of entering courses you’re enrolled in as a learner and/or instructor. If not, what do you suggest? 

Hi! Preparing for our soft launch. Our platform will have mostly Product Knowledge training. Users can enroll themselves into courses (or learning plans) and they should not have a deadline for anything self-enrolled. Other users (either individually or groups) will be assigned training and they need to have a soft deadline (so that they can still access the training after the deadline).  I was hoping to be able to use Enrollment Rules to add an expiration date for those that need it, but see that is not an option. I’m thinking that for these individuals, I would use “Manage Enrollments via CSV” to set the valid until period.  One of the issues I see is that the User Enrolled in a Course notification doesn’t differentiate between those who enrolled on their own or those that were enrolled with a due date. Instead of including the due date in the actual notification (which would show up blank if no due date), I have included the follow

Hello,I can’t seem to allow access to my Power Users into the Reports or New Reports areas from their Admin Menu. Regardless of what permissions I include or Profile modifications I make, when the PU clicks on either option from the Admin Menu they are greeted with the 403 “Forbidden” Error screen.Any tips, recos would be most appreciated!thanks

We offer a 6 month free trial to select customers and my boss would like to know the level of engagement of these customers (how many times they have accessed the platform and how many courses they have enrolled in/completed etc.). Does anyone have any ideas about how I could generate a report showing this data? We don’t use an additional field for the free trial, so the only way to differentiate the users would be the 6 month timespan from creation to expiration which is shorter than the 1 year timespan for paid customers. I’m very much a novice when it comes to reporting, so would appreciate any advice you could give.

Hi there! I’m after some guidance please…Users are experiencing a problem with learning activities not being marked as completed when using the Go learn app. I’ve attached a screenshot.This course comprises 3 videos hosted on Wistia and the user has to complete a test after each video. Once they’ve viewed the video they click on the ‘x’ to close it down, but then the activity still displays the orange check mark to state it’s still in progress.There must be a setting I’ve forgotten to implement and so wondered if anytone knew how to solve this?Thanks 😀

Hi Has anyone experienced and issue with the course widgets not displaying correctly in an ILT? I have added a course description, supporting documents and comments widget and when in learner view it only displays the course description.  Thanks

We are very interested in Learning Impact as a way of qualifying the effectiveness of our courses; however, it requires that learners have a unique working email address for the initial survey. The followup survey can be done via notifications, but that doesn’t solve my problem. Our learners work in call centers around the world, and are vendor employees (rather than direct employees of my company). As such, they are not allowed to have email access due to security concerns.Any ideas how I could work around this limitation in the product?Thanks!! 

Not user friendly!It appears to work even despite the error.

#content > div.authoring_wrap.en > h1::after { content: " - special characters in filenames may cause errors";}/*warning for slide converter*/ 

Is there anywhere within the course properties that I can see to which notifications the course is assigned?  Currently I look at the notification itself, but it would be helpful to see the information within the course properties.

I’m trying to run a report that will give me the enrollment for a specific session within a course. I know I can run a course summary report but that only gives me the option for a PDF. I need an Excel document. How can I get a report that will tell me what the course summary report does but as an Excel document?

Hi, I’d like to build a link to a User that I can insert into an email. I looked for a User link structure, but can’t find it. Can anyone help with the syntax for a link to a User? Thank you,Scott

I can’t figure out why our certificates are blurry after following the recommended sizing during creation and download from Canva. Has anyone else had problems with this?

We are setting up our system and migrating content to channels - Is there a way to add assets where the asset is not tied to a users “My channel”?What would happen if the user who had all the assets in their “My Channel” left the organisation and their account was deactivated would the assets in “My Channel” disappear from the channels they were added to?Thanks in advanceAnne 

What is the virtual lab feature of Learn LMS?I activated it but don’t know how to interact with it.Thanks for the attention. 

I recently had an issue with courses assigned to channels with people enrolled into disappear. Docebo support was helpful and pointed out to me it is because I had enabled the Show courses where users can self-enroll in channels setting in the Channels tab of the platform Advanced Settings menu. I do not understand this behavior and need some help. I assigned the courses to channels and enrolled people into them, so these courses were displaying. I did not have to assign the courses to catalogs. This saves one step for me and I can make sure I have the right people seeing the right courses. I find enabling the setting removes these courses from displaying is rather disrupting and not beneficial.If any one has experience the same and can explain to me better, I would greatly appreciate.  

I have created a Learning Plan for our Management Programme. We have multiple cohorts that go through the sessions together. So for example cohort 1 will always be attended by the same group as will cohort 2 etc. We house all of the session under 1 learning plan but each cohort will be assigned to a different event with separate conferencing links, dates etc). Is there a way that when a user logs into their learning plan they only see their cohort sessions and not any other cohort’s?

I am starting to setup client power users. This is great until I get to where they would create users via CSV files. We create users internally via CSV and use additional fields and put the users in groups and use enrollment rules to assign the learning plan for each user. However, when I multiply this times the number clients that will be a large number of additional fields and groups. During onboarding I was told there is a limit of 50 additional fields and 500 groups. There must be a way to accomplish this that I’m not seeing. Any help would be appreciated.

Hey everyone, I have 100’s of course catalogs that are unique to groups and power users. Each catalog also has unique learning plans. Has anyone tied an icon or widget within a page to a specific catalog or have ideas on how to address this issue? Right now they have access to their course catalog, but I was trying to streamline things a little.  Thanks, Seth 

Recently we moved to a multi-domain set up on our platform. People in one domain (employees)  are seeing recommendations of courses that are only available to people in the other domain (customers). We definitely don't want  customers seeing recommendation for employee-only content. Does anyone have any experience with this? I’m interested on how to manage this better.

We have a learner (and this has happened before to others) where they have renewed a training course and everything (including the completion date, reports, user summary etc) shows the new date, however the certificate (accessed through the rosette symbol) still shows an old date. Does anyone know why? 

How can you get current data in a report?  I want it to represent now, not 5 am.