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I work in healthcare and my Chief Medical Officer would like his Administrative Assistant to have the ability to view all of the same training records he can so that she can follow up with members that have not completed training. Is there a way to do that?

Hello everyone,I recently ran into a course that expired on 12/31. It shows up as expired in the central repository, as it was imported from the content marketplace.We’d still like to use the course in our training, so my question can these courses that are marked as ‘expired’ be toggled to ‘active’ so they can be used again.So far I haven’t been able to find any clear answer to this question in any help documents.I can also confirm that the course settings don’t contain anything where the validity was set to expire, it seems to be something with the content marketplace and the central repository.Any ideas?

I’m looking to have a minimum time between courses in a leaning plan. To be specific, the learning plan has two courses. I want the learner to be in the first course for at least 7 days before they move to the second course. I see I can set maximum time rules, but is there a way to set minimum time rules? I.e., the learner must be in the intro course for at least 7 days before moving to the second course. These are e-learning courses. Thanks. 

@Adam Ballhaussen could you please share how do you collect badges and points in this community?

Hello Docebo Guru’s!I have a facilitator who has uploaded a video, post VILT session, for enrolled users to view for credit or review. The session/event used a custom TEAMS URL, and a PPT was used through the session and was a seamless event with no issues.  Once the recordings were uploaded, it was realized that where an embedded video (using a link to MS Stream) was played, it just showed a blank visual with no audio in the recording.  Has anyone experienced, or are there known issues regarding embedded/linked videos in PPT’s not playing for the audience watching the recording of the session? Thanks in advance for any help!  

Hi all, Happy New Year.I’ve got a colleague that wants to run some contests for his users. i’ve been playing around with the different features, but I’m unable to get any sense of individual or aggregate progress. I was hoping to see information regarding how much progress I have made, my score compared to the average or other similar details but all I can see is whether I’ve started or not.Do I have to somehow link this to a leaderboard? Even as an administrator, if I click on the contest all I get is very broad details about how I had set up the contest. According to the help page I read (https://help.docebo.com/hc/en-us/articles/360020083520-Activating-and-Managing-the-Gamification-App#01H81ZDM0WS2VCDFWRJB9KY6Z9), I should see details about current leaders if I click on the magnifying glass for the contest, but I don’t see anything like that at all...am I missing something?

Hello, I don’t understand why but all course seems to now be showing in all our users catalogs, i usually added branch to catalogs to make sure they were only visible to them and it seemed to work perfectly. I don’t know why now (I can’t tell when the issue started) but this seems to be broken and all course are in the catalogs of my users. Anyone can help?

Is there a way to provide access to the items in the file repository course widget before someone enrolls? Or if not there, is there a way for a user to access documents before they have to enroll other than demo material - which is limited in size and number if we have more than 1 item in the file repository widget? I see the course description and the content in the course as options to view before enrolling. Thanks in advance for your help.

I don’t think there is - but does anyone know of a way to get a report automated based on the purchase of a course or learning plan?So it would be similar to a notification, but it would be the actual report that is typically generated from the report section.

We have an extended enterprise domain for our external clients. We are seeing an inconsistent issue with some notifications that include the [course_link] short code sending the course link without the sub domain in the URL. We have heard two different stories about how [course_link] should work.The domain that the super admin is in when they create the notification is the domain that will be used when the notification generates the link. The domain that the user was last logged into will be the domain used when the notification generates the link for that user.However, we do not see either of these behaviors being consistently true.Has anyone else run into this issue? Where you able to solve for it? If so, what did you do?We are dealing with some credibility issues with customers hitting 403 errors and having to contact us to get the correct link.Thanks!Fred

Hi everyone, I am looking for a solution within Docebo to close enrollment changes to a session 24 hours before an event begins.We currently use the automatic waitlist function for our ILT courses. The issue with last minute enrollment changes, is the skewing of our absence records. If a user is unenrolled within 24 hours that does not always give enough time for someone off the waitlist to be properly notified. Does Docebo have a solution for closing classes or have you found something that meets this need?

Every time I load a manual certification for user(s), I am prompted with a little box telling me “Some of the selected users have an assigned certification. By proceeding, the existing certification will be renewed with the new information.”I find myself having to exit the Award Users screen and then manually check for any duplicate entries. EVERY time it is false. Can this be corrected? The certifications we are tracking in Docebo are very important and I can’t have a renewal entered if something isn’t actually meant to be renewed.Why does it warn that a user has an existing certification when they don’t? To note, they have never had a certification, not an ‘old’ certification or even a completely different certification.  

I get a lot of complaints from supervisors regarding our platform because they can’t find a single location to view all the trainings their team is enrolled in. We are a Financial Institution; our Branch Managers often supervise 4-9 people and need to keep track of their trainings for coverage issues. I have set up reports and shown them how to run on-demand, but they don’t love this option! How are you doing this for your teams? Any suggestions? Bonus points if your answer is in calendar form and you send me screenshots! 

Is there any way to know what type of SCORM files course has from the central repository, course management table, or anywhere?  It would be great to be able to run a report that would give us the type of SCORM package in a course (ie: SCORM 2004, SCORM 1.2)?

Hi!I’m Sarah and I am using Docebo since 7 months. I have an issue with the screen recorder tool available in Docebo. When you create a training material you have the possiblity to upload an existing video or record one. I often use the screen recorder to create screencasts. It is very useful as there is and editing tool you can use just before downloading the video to your training materiel. My issue is sometimes it does not work properly and the video cannot be uploaded. Clicking on upload, the encoding works fine but then it stops when it should upload the video. I have been told to clear the cache but it did not change anything.Have you ever faced this same issue? Another concern is the fact that the video is not saved. We are not able to recover the content created. So the work is completely lost. I wish Docebo could find a way to save the content, maybe as a draft, in the platform or localy in the computer. If you have any solutions or workaround I would love to know them.Thank y

We have some specifications that require that our email addresses follow a specific pattern. We just noticed that a few of our users have gone into their profiles and changed their emails. Is there any way we can lock down profiles so users can’t change them?

TL;DR I’d like to request a feature to support Hotjar - https://help.hotjar.com/hc/en-us/articles/360000799813-Introduction-to-Hotjar-Demo Hello. In my company we have a Hotjar account set up for some portals, and this is very helpful to understand our customers behavior, drive adoption, etc. So, I’ve created a Hotjar account for our Docebo portal, but later I was informed that Docebo doesn’t support Hotjar.So, I was advise to create a feature request in the ideas portal, which I hope is here, because it’s not clear to me where this is.Thank you Andrea

Question. I have created an HTML training material and inserted an iframe to this URL https://docs.imanage.com/cloud/work-web-help/en-US/iManage_Work_Help.html. What is happening now is that the iframe is loading fine but once you click around in the iframe it opens to the website and you leave our Docebo site. Is there a way to make the iframe, once they click on it, open in a new tab so we don't lose/have to navigate and re-log back into our Docebo site? Thank you in advance for your help.

Hello Community,We are trying to hide the option “Manage Users via CSV" using CSS for admin view using CSS?Does anyone know or have CSS to hide this option on the User Management page?  

Hi thereI’m trying to add more infromation to a report for the whole enrolled users to a specific coursethe first step was something like thisGET{url_root}learn/v1/courses/report?page={k}&idCourse={id_course}&page_size= xxAwesome! I have my usernames listthe response has only these parameters{"username":"qqq","first_name":"pppp","last_name":"pppp","status":"0","enrollment_date":"2021-11-04 14:57:40","time_in_course":null,"last_access":null,"completion_date":null,"score":"0.00"}Now the need is add all the custom fileds defined for each usernameIn the api catalogue I didn’t  find methos with the username in input. All work with userid (this info is missing in the first response) as inquery parameters.How can I collect the userid strating from username?Thanks for your help

Trying to create an HTLM page with background image though Docebo page? I am trying to create a page through HTML / WYSIWYG wizard, but background image is not getting populated. Is there any Docebo limitation?    

Hi everyone,  I just noticed this Channel icon appeared next to a Channel I have linked from the home page. Anyone know how to remove it? It’s the black box next to “Solutions.” Thanks!   

We are looking to create a sense of community for our live programs in Docebo. Wondering how we would best go about setting up a directory of users to look through of other attendees to a program. Has anyone set up a page or course that serves for live in person programming and have this as a option for users? 

So we have 1 course that has 1 session/event in person option and 1 session/event virtual option (zoom integration). The ‘user enrolled in an ILT session’ notification we have set up to show the session name, location and classroom. This works great for in-person sessions but for virtual ones - the short code for session location and session classroom appear in the notification received by staff. How are others managing notifications for ILT courses where there are in-person and virtual session options? I have already had to name the session/event with the date and time because I don't like how that short code appears in the notifications. I would prefer not to have to add the location & classroom (for in person sessions) to the session name too if possible. Or am i missing something here? Thank you!______________Greetings,You have been enrolled in the course, TESTING ILT - Introducing the New Case Plan. Below you will find the session registration details. Virtual Session, Dec. 19

Hi! We have notifications set up to remind users enrolled in our E-learnings to complete the course if they have not already. Our notifications have not been sending to users who are “in progress” in the course, only those listed under “enrolled”. Is this how the notification is supposed to work? My assumption was that it would go to anyone who has not completed the course. Thanks!