Solved

We must have missed a step in the recipe to include the location from the Docebo Event Venue Location for the Outlook Calendar Event Location. Hoping someone that is using this connection could help guide us how to include it in our recipe. Thank you. 

I need my instructors to manage their own classes; however, they are not seeing their current sessions. How can I fix this?

I have read through all the material on using equivalencies and I am struggling to figure out how to assign source and target. Here is my scenarioWe have a learning plan that includes an e-learning class that contains links to register for an ILT course that is not in the learning plan. hat we want to do is create an equivalence so that when the learner completes one of the multiple ILT offerings they are marked as having completed the e-learning class in the learning plan. This in turn will mark the learning plan complete. My question is How to I link them?Is this correct?E-Learning class in learning plan is set as a target for all of the ILT classes Each ILT Class is set as the source for the e-learning class?Or am I backwards and it should beE-Learning class in learning plan is set as a source for all of the ILT classes Each ILT Class is set as the target for the e-learning class?Thanks in advance

Looking for the easiest way to have all users to recomplete a mandatory courses on “Privacy Laws and the Workplace”. Its an annual refresh that all our employees are required to take each year. Ideally dont simply want to create another course with effectively the same content as this causes confusion for users knowing which course they are required to complete (despite clear instructions) Is there a way to simply add an additional SCORM course to an existing course and be able to produce reporting based on the version that was completed whilst requiring all users to recompleted the new course to be considered complete? Definitely dont want to muck around with resetting completions as these are required for maintenance of compliance  

Hi all,I am not the main user of our LMS however, I do dabble and have come across an issue that I need to fix.How can I setup an email notificaiton to our instructors to inform them they have been assigned to a training session?

We have connected LinkedIn Learning with Docebo. Unfortunately, there are so many courses that it overwhelms our users when they perform searches. Are there any tips or tricks on how to still have the LinkedIn Learning courses available, but not so overwhelming?

Is there a way to give users a calendar in Docebo (similar to the My Calendar widget/page) that will tell them all the upcoming events for all courses whether they are enrolled or not? We’d like our users to see what courses are available and allow them to enroll in courses if they want to. 

Hello everyone, I hope someone can assist. I’m not sure if this needs to be created as a course or Learning Plan. I was asked if this can be done.  I have one certification that includes:9 sessions (M, T, TH -9am - 12) for 3 weeksParticipants needs to submit an Assignment each week.At the end of the training, they will take a 50-question test.Thank you 

I work in healthcare and my Chief Medical Officer would like his Administrative Assistant to have the ability to view all of the same training records he can so that she can follow up with members that have not completed training. Is there a way to do that?

Hello everyone,I recently ran into a course that expired on 12/31. It shows up as expired in the central repository, as it was imported from the content marketplace.We’d still like to use the course in our training, so my question can these courses that are marked as ‘expired’ be toggled to ‘active’ so they can be used again.So far I haven’t been able to find any clear answer to this question in any help documents.I can also confirm that the course settings don’t contain anything where the validity was set to expire, it seems to be something with the content marketplace and the central repository.Any ideas?

I’m looking to have a minimum time between courses in a leaning plan. To be specific, the learning plan has two courses. I want the learner to be in the first course for at least 7 days before they move to the second course. I see I can set maximum time rules, but is there a way to set minimum time rules? I.e., the learner must be in the intro course for at least 7 days before moving to the second course. These are e-learning courses. Thanks. 

@Adam Ballhaussen could you please share how do you collect badges and points in this community?

Hello Docebo Guru’s!I have a facilitator who has uploaded a video, post VILT session, for enrolled users to view for credit or review. The session/event used a custom TEAMS URL, and a PPT was used through the session and was a seamless event with no issues.  Once the recordings were uploaded, it was realized that where an embedded video (using a link to MS Stream) was played, it just showed a blank visual with no audio in the recording.  Has anyone experienced, or are there known issues regarding embedded/linked videos in PPT’s not playing for the audience watching the recording of the session? Thanks in advance for any help!  

Hi all, Happy New Year.I’ve got a colleague that wants to run some contests for his users. i’ve been playing around with the different features, but I’m unable to get any sense of individual or aggregate progress. I was hoping to see information regarding how much progress I have made, my score compared to the average or other similar details but all I can see is whether I’ve started or not.Do I have to somehow link this to a leaderboard? Even as an administrator, if I click on the contest all I get is very broad details about how I had set up the contest. According to the help page I read (https://help.docebo.com/hc/en-us/articles/360020083520-Activating-and-Managing-the-Gamification-App#01H81ZDM0WS2VCDFWRJB9KY6Z9), I should see details about current leaders if I click on the magnifying glass for the contest, but I don’t see anything like that at all...am I missing something?

Hello, I don’t understand why but all course seems to now be showing in all our users catalogs, i usually added branch to catalogs to make sure they were only visible to them and it seemed to work perfectly. I don’t know why now (I can’t tell when the issue started) but this seems to be broken and all course are in the catalogs of my users. Anyone can help?

Is there a way to provide access to the items in the file repository course widget before someone enrolls? Or if not there, is there a way for a user to access documents before they have to enroll other than demo material - which is limited in size and number if we have more than 1 item in the file repository widget? I see the course description and the content in the course as options to view before enrolling. Thanks in advance for your help.

I don’t think there is - but does anyone know of a way to get a report automated based on the purchase of a course or learning plan?So it would be similar to a notification, but it would be the actual report that is typically generated from the report section.

We have an extended enterprise domain for our external clients. We are seeing an inconsistent issue with some notifications that include the [course_link] short code sending the course link without the sub domain in the URL. We have heard two different stories about how [course_link] should work.The domain that the super admin is in when they create the notification is the domain that will be used when the notification generates the link. The domain that the user was last logged into will be the domain used when the notification generates the link for that user.However, we do not see either of these behaviors being consistently true.Has anyone else run into this issue? Where you able to solve for it? If so, what did you do?We are dealing with some credibility issues with customers hitting 403 errors and having to contact us to get the correct link.Thanks!Fred

Hi everyone, I am looking for a solution within Docebo to close enrollment changes to a session 24 hours before an event begins.We currently use the automatic waitlist function for our ILT courses. The issue with last minute enrollment changes, is the skewing of our absence records. If a user is unenrolled within 24 hours that does not always give enough time for someone off the waitlist to be properly notified. Does Docebo have a solution for closing classes or have you found something that meets this need?

Every time I load a manual certification for user(s), I am prompted with a little box telling me “Some of the selected users have an assigned certification. By proceeding, the existing certification will be renewed with the new information.”I find myself having to exit the Award Users screen and then manually check for any duplicate entries. EVERY time it is false. Can this be corrected? The certifications we are tracking in Docebo are very important and I can’t have a renewal entered if something isn’t actually meant to be renewed.Why does it warn that a user has an existing certification when they don’t? To note, they have never had a certification, not an ‘old’ certification or even a completely different certification.  

I get a lot of complaints from supervisors regarding our platform because they can’t find a single location to view all the trainings their team is enrolled in. We are a Financial Institution; our Branch Managers often supervise 4-9 people and need to keep track of their trainings for coverage issues. I have set up reports and shown them how to run on-demand, but they don’t love this option! How are you doing this for your teams? Any suggestions? Bonus points if your answer is in calendar form and you send me screenshots! 

Is there any way to know what type of SCORM files course has from the central repository, course management table, or anywhere?  It would be great to be able to run a report that would give us the type of SCORM package in a course (ie: SCORM 2004, SCORM 1.2)?

Hi!I’m Sarah and I am using Docebo since 7 months. I have an issue with the screen recorder tool available in Docebo. When you create a training material you have the possiblity to upload an existing video or record one. I often use the screen recorder to create screencasts. It is very useful as there is and editing tool you can use just before downloading the video to your training materiel. My issue is sometimes it does not work properly and the video cannot be uploaded. Clicking on upload, the encoding works fine but then it stops when it should upload the video. I have been told to clear the cache but it did not change anything.Have you ever faced this same issue? Another concern is the fact that the video is not saved. We are not able to recover the content created. So the work is completely lost. I wish Docebo could find a way to save the content, maybe as a draft, in the platform or localy in the computer. If you have any solutions or workaround I would love to know them.Thank y

We have some specifications that require that our email addresses follow a specific pattern. We just noticed that a few of our users have gone into their profiles and changed their emails. Is there any way we can lock down profiles so users can’t change them?

TL;DR I’d like to request a feature to support Hotjar - https://help.hotjar.com/hc/en-us/articles/360000799813-Introduction-to-Hotjar-Demo Hello. In my company we have a Hotjar account set up for some portals, and this is very helpful to understand our customers behavior, drive adoption, etc. So, I’ve created a Hotjar account for our Docebo portal, but later I was informed that Docebo doesn’t support Hotjar.So, I was advise to create a feature request in the ideas portal, which I hope is here, because it’s not clear to me where this is.Thank you Andrea