Solved

Hello, We are downloading all the training materials that are in the central repository using APIs, but we are not able to export the Slide files. The link is generated, but does not bring the content. We had no problems with videos or scorms, only with the slides.Any tips? Regards,

Hi everyone! I got a SCORM file from a vendor (NINJIO) and the video content is only about 6 minutes or less with a single knowledge check question at the end. However the file is 1.1GB! I have no idea why it is so big, but I can’t upload it and our Cybersecurity team needs it to be tracked. I did try to add the SCORM file to both the Central Repository and directly into the course, but neither allowed the file size. Does anyone use NINJIO scorm files in their instance successfully or has a workaround for adding this larger file (or maybe compressing it)? Happy to try a creative solution but not sure where to start!

Hello All,We are facing a potential data loss issue with course access and I’m wondering if anyone else has had and solved this.What we’re trying to record:We are looking to see how many unique users access certain courses per month.  So if User A accesses any of the courses in a given month, they are counted.  If they access any of the courses in another month, they are counted again.  Our PowerBI graph looks like this: We’re using the First Access Date and Last Access Date to build this data.  The issue is when we have this situation:User A accesses Course B in June.  This is recorded in the course First and Last Access date fields. User A accesses Course B in July.  This is recorded in the course Last Access date field. User A accesses Course B in August.  This is recorded in the course Last Access date field.Now we have a date the user accessed that course that is no longer present as either First or Last.  Thus our data for the “middle” month would change.  This isn’t a big issue

We’re creating a learning plan for users where some have learning disabilities. It’s quite a few clicks to get to your certificate with a lot of visual clutter. We’re thinking of creating a how-to video with instructions, but I’d prefer to just give learners a link to claim their certificate or send a pdf via email.I only found a way to directly link to My activities > learning plans, but there’s still that “hidden” three dot menu that only appears on hover.Is there any way to link straight to the certificate, no extra clicks required?

Hey, Has anyone used this prototype? How does this function work with SCORM packages and articulate 360 specifically rise? I need a solution for multi language courses asap. Can anyone help? 

Hello, Docebo Community! 😊We create groups with rules and assign them to our various compliance training courses. Is there a report that lists which selected groups are assigned to a course? I am looking for the group name, and not the individual staff members within the group. Thank you for your time! 😊Sincerely,Marla Beaulieu

My company is in the beginning phases of building recipes within Docebo Connect. One thing that we noticed was that anyone who is a Super Admin can access the recipes we build out. Since there will be access to some sensitive information, I was wondering is it possible to limit access to Docebo Connect or even a project within Connect to just a select few Super Admins in the platform?

I am coming across a surprising issue.I have SCORM that I built in Rise that includes a video. When I upload that SCORM the button to enlarge the video is grayed out. This button works fine outside of Docebo, so it seems to me something in Docebo is causing it to not work. Screenshot below.Has anyone experienced this? Is there a fix?

We are in the process of creating learning plans and want learners to have to complete courses in a sequential order.   How do I Iock a course until the learner has completed the preceding course?  Can we assign a timeline to each course (eLearning and ILT) in which the learner has to complete it?  (.e. first week, within 30 days, 90 days, etc.) Any help is appreciated.   Cheers! 

Can anyone define the pros and cons of using Learning Plans versus courses with blended content? I will be creating ILT courses and eLearning courses, combining the two different learning methods. I understand this can be accomplished both through a Course and a Learning Plan. I wanted to see if anyone on here had any insight into the negatives and benefits of using one over the other. I really appreciate any help you can provide.  

Is there a way to archive enrolments within a learning plan in the same way you can a course? It would be great to be able to remove leavers/in active users from these as the archive enrolment in the course does not work if they were enrolled via a learning plan. It would also be great to be able to filter/ archive etc on the certifications screen.  ThanksLucy 

I am excited to explore the updated tool to create smart questionnaires. The “Enabling Evaluations for a Course” help page suggests that I to go to the gear icon and then look for  learning impact/learning evaluation in the Apps & Features area on the admin page. I can’t find it anywhere. What have I missed? 

Is there a way to generate a link, either manually or via a button, to a course that isn’t an enrollment link? It just takes you to the course overview?

Hi all! I was wondering if there was any type of resource on the overview of the My Teams tab and how to use it? (I don’t want anything about how to set it up) Just an overview of what it does 

Hello! I’m looking for CSS support in eliminating the details from the course cards in the catalog and learning plan. For example, I’d like to remove the footer, type description, and language. I’ve checked fark.tools and there is nothing included regarding these items. I’ve also found a thread elsewhere where someone mentions doing this but the code provided does not work when I adjust it to apply to all pages and all course widgets./* Hides 'new' status on course tiles */.ui-badge-status-wrapper{   display: none!important;}/* Hides enrollment status */ #doc-widget-156 .item-status-box{    display: none!important;}/* Hides Course type */ #doc-widget-156 .type-box{    display: none!important;}/* Hides language */ #doc-widget-156 .course-type{    display: none!important;}/* Hides tile footers */ #doc-widget-168 .ui-card-catalog-content .ui-card .ui-card-footer{   display: none!important;}​​​​​​​

Hi all - I’m cautiously optimistic that I’m overlooking something here, and hoping someone can help.We’ve got a course that contains a SCORM file, and in the SCORM file, the learner answers a few questions using pre-defined options. I’ve noticed that I can see these responses at the user level in the “Reports” tab of the course, in Course Management. See the GIF below for an illustration…  My question: Is it possible to extract and export this data at the course level?For instance, I want to see how all 1,659 users who completed the course answered that question, without clicking into each user individually.Crossing my fingers...🤞🏻

We would like to update the “Whoops” text when there is no longer training assigned to a learner. However, when I go to the Localization tool to change the language, I see 3 options: Flow, Mobile, and Standard.  I’m assuming I know what Mobile and Standard are, but what is Flow? What will be impacted when I change that language? Thank you!

If a learner purchases and enrolls in an ILT session and then needs to switch to a different session, on the eCommerce report in Docebo will it show as only one record of payment? 

Did some searching and the questions/replies are 2+ years old.Is it possible to save a view in User Management? Every time I log in I have to change the columns that I need to view. Also to have the Branch option so I don’t have to go to each each user to “edit” to see their Branch.

Hello,After reading through the documentation I am still having an issue getting the correct branch code and name path setup in my import.My branch structure is simple:/Main Branch/Branch 1/Branch 1aI want to bring users into Branch 1 and then create new branches under Branch 1./Main Branch/Branch 1/Branch 1a /Main Branch/Branch 1/Branch 1b (newly created branch)/Main Branch/Branch 1/Branch 1c (newly created branch)I have confirmed the Branch Code for Main Branch = 0 and Branch 1 = 1My request looks like this, where Branch 1b does not exist yet...          Branch code path: “0/1/”,          Branch name path: “Main Branch/Branch 1/Branch 1b”        }      ],      Options: {        Change user password: false,        Ignore password change for existing users: true,        Power user option: “no_association”,        Send notification email: false,        Branch option: “existing”,        Destination branch: 1,        Update user info: true,        Force create branches: true      }I can’t

I’m sure one of you clever css gurus has figured this out already. Help please.I want to change the inactive user icon to be something more obvious, like a big red cross, or maybe a skull and crossbones, but I can’t get any further than something to do with the span.status-stateWe’re experiencing ongoing issues where our staff are not realising that the little grey dot means inactive. And now today I learned that one of our support staff has his display set to dark mode, which makes the status icon display a grey tick, so he thought the customer was active. Not ideal  

Sandbox Release - August 2025.Hello, we are expecting a Sandbox update next week, and I haven’t seen any information about what is expected to load.  Will we be getting the usual Product Update notification?  Thanks! 

I have pushed out an Annual Compliance training and have noticed a typo in one of the training materials (a SCORM file). I would like to be able to update the SCORM without resetting progress of those who have already completed the material. What is the best way to do this?  

Hi thereDoes anyone have any guidance or suggestions in regards to changing the layout and/or colour of the Renewable Certification bar that appears at the top of each module of an E-Learning course? (As shown in the image below) We provide guidance to staff that they must click this when renewing training but increasing we are noticing that they aren’t which causes considering admin time as we have to go back and update certifications and completion dates manually etc.Thank you in advance.   

I need to provide reports to users that do not have Docebo accounts. Do they have to have an account to view the reports?