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The “My courses and learning plans” page in user accounts show both learning plans and individual courses that the user is enrolled in. Some of the individual courses are part of a learning plan and they appear both as an individual course and in the learning plan. Some of our participants in one learning plan have cognitive disabilities that make it confusing for them to see courses in two places. Is it possible to hide courses from the “My courses and learning plan page” if they’re already part of a learning plan? This way, users only see the learning plan and navigate to individual courses from there.

The PU in question has all of the necessary permissions: They also have the relevant branch and course assigned to them. They are an instructor in the session. When trying to enroll users into the course from here it redirects to a 403. Is this a bug? The chat agents have been thoroughly unsuccessful in identifying the issue.

I’m hoping the hivemind can help me out here…We have been having moderate success using Observation Checklists as part of leader onboarding, but I’ve run into a situation that I can’t find a solution to. Our checklist is set up for employee to complete, but then it needs to be approved by their manager. I have a manager who is no longer with the company, thus is inactive in the system. This has left the observation checklist for the employee in limbo as the checklists do not move to their new manager.Any solutions for this?

I need to add verbiage above the username and password to say ‘All Internal Employees, please click the SAML SSO button to login to your training. All external users to Panasonic please enter your username and password. ’… Or something link that.  I can’t find any language or guide to show where to put this to add this type of text. Thanks

Good Monday morning, Hivemind …I have a group that wants to offer training to an external organization “with thousands” of potential users. This tenant in our extended enterprise uses SSO for its learners, and the thought of managing this many users is daunting for them (understandably). They don’t need to track any of the participation or course completion information.I know that I can create a limited number of accounts and provide the username/passwords to the organization. I understand that the course shell shows the “resume” or “start again” buttons, as does the SCORM file. I understand that Docebo doesn’t really have the concept of a “multiple users” account.Does anyone know how to stop SCORM from doing any tracking? I’d love to present the course again and again as if it had never been viewed. Thanks for any ideas …KM

I’m at a new company and migrating their LMS.  Almost all our courses begin as “open a new window” buttons for historical reasons.  There are thousands of these courses.  Can we straight-up not use any of these in the mobile app? They open the popups in the default iPhone browser (chrome in my case), not within the Docebo app (we paid for branded mobile but I assume go.learn is the same code)

Hello!I support a large group of volunteers which has high annual turnover (about half). We consider each year of volunteers as a cohort.  We have a couple of different required courses - one course is required only every 4 years and two courses are required annually for all members. Volunteers who leave do sometimes come back to the organization within the 4 years, so they would not be required to retake the training until they hit that 4 year mark. They would be required to retake the other trainings.When a volunteer leaves the organization, we deactivate their account.My questions:If I unenroll people from any of the courses, is a record of the course completion maintained? If I do not unenroll people from the courses, but just deactivate their accounts, are notifications sent to deactivated users (we have a notification that reminds people to complete these courses - I do not want to send notifications to people no longer associated with us)? The problem I have with this is that th

We want to get the MS Teams link for an event so we can share it if anything goes wrong. Is this possible?If not, could you create a meeting with Teams in Outlook and pull that link to put it into the event as a "custom tool". The person has been paired on Teams. (Also, if this does work, does the person have to be paired? That would save so much time in trying to get random people paired for one event a year).

Hi there, Docebo noob here - I am tasked with creating Deeplinks for a course that ideally will automatically enroll providers in the course when they click on said deeplink. Right now while I’m trying to test them, I am getting a 404 error.Are there any special enrollment rules I need to add to the course in order for a Deeplink to enroll a learner in the course? Will sending a link to one of our learners automatically enroll them in the course? Is there anything else about Deeplinking I should know or other helpful resources I can reference?Thanks in advance!!Madison

Hi! Does anyone know how to contact the help desk directly? Our LMS is down due to HTTPS certificate issues on our end so we can’t log on to start a chat and follow up on a ticket we have open and need immediate assistance.  thanks!

I am looking at the different ways to enroll users in a course and have found subscription codes, enrollment links, and enrollment codes. From what I have leanring about enrollment codes, I don’t see the value of them. If you are using enrollment codes please let me know what value you are getting from them. 

I just had a course suddenly intake over 400 users (all from one branch). I thought this was from me putting it into a learning plan with an enrollment rule associated with it, but no. There is no rule to that LP. Is there a way to find out who enrolled all of those people?

Hi - so I added an HTML Page in a course - but it surprised me and is showing a tags widget.Is there someway to hide this from the learner? Because it really dont mean much to them.can something be done to make the tags go away? 

I would like to list all users having Superadmin level. Unfortunately, I cannot find any filter or information in the docs :/ 

Hi all,A couple of questions about the Central Repository.If I revise a survey in the Central Repository, are the changes automatically reflected to all courses that contain the survey? If the answer to question 1 is no, is there a way to reflect the changes to all courses in one action?

There are courses in our compliance training catalog that are required for certain individuals and optional for others.  However, when I’m reporting completion data, I need to be able to differentiate between those who were assigned the course and those who enrolled on their own.  How can I filter out just the ones that are required to take the training?

When we started with Docebo our account manager said that assets shared to channels would automatically fall off after 90 days.  Assets shared to channels in January are still showing. I manually cleaned up the channels. Do all assets have to be removed manually or is there a way to set up this 90-day auto removal? I’ve scoured the KB and can’t find anything that talks about the 90 days advised by the account manager.

Hi there,Does anyone know if it is possible to hide the ‘Change my password’ link from the profile panel widget? It doesn’t seem to be an optional setting but is it possible through css? Thanks,Aimee 

Hi, how could I Manage the courses for Deactivated user profiles?We have a situation where user profiles get deactivated, the enrolled courses are still showing as due/In progress in our Admin task widgets in our Docebo Landing/Home page.Our Power User admins were seeing the Inactive users course details for an action item. How you manage the courses from Inactive user Profiles? Are you unenrolled them from the courses?  

Are you seeing any delays in the reports updating new fields? For example, we have added a new text field to our user data. We added the field into the report, but the field isn’t populating. Is there a time delay or any issues you see when adding new fields?

Good morning!We are getting ready to launch Docebo and I am working to get the learning history into Docebo from our previous LMS. It’s a bit disappointing that importing the history via the certifications and retraining app doesn’t allow the course to show in the activities history or the certificate to be available for download.I am looking at importing the users to the course directly via csv but the columns are very limited. I am missing the status (in this case completed) and completion date to make this work.  Does anyone have any useful advise about how to do this without too many manual steps?(the goal is that existing users can see their learning history under activities and also download a certificate for the certification courses). Many thanks,Aimee 

How many votes does it take to create a change in the platform? 

We have a few use cases where we want the progress of a Learning Plan and all courses within them to be reset. I assumed by unenrolling and reenrolling a user in a Learning Plan, I could accomplish this though it didn't reset the progress. Thoughts and ideas on how to achieve (for multiple users) this are appreciated. 

I have a self-registration tenant that need to move the new user into one of several sub-branches based on profile information. I can build groups based on this profile information, but I’m not certain how I could then move those group members into their respective branch.Dashboards, content is based on branches, so I need to get the learners into the branch.API? if yes, where do I start?

Hi all, I’m pulling my hair out here. I am trying to import certification records from our old LMS into Docebo. I have been following the directions in the knowledge base and the field formatting outlined here: https://www.docebo.com/wp-content/uploads/2015/04/Certification-Data-Fields-Certification-Data-Fields-ENG.pdfDespite the date format clearly being YYYY-MM-DD as required as you can see on the import screenshot below as well if you open the csv file in notepad I still get the error: “Invalid parameter: issue_date”.Can anyone spot what I’m doing wrong?Many thanks,Aimee